Terms & Conditions

For brand-new Investment Bars/coins received in sealed packets, we can accept returns within the usual 14-day period, provided they are returned in their original, sealed packaging. If the item has been unsealed or tampered with in any way at all, the item will be non-refundable. All our products are checked using XRF.

  1. All our items are sold as seen with transparent condition reports descriptions and images. We cannot be held liable for the extent of previous wear and tear which is why all pieces are carefully selected to ensure they are in good wearable condition such as securely set stones to ensure they can continue to be loved and used . But if you are unhappy with your purchase, please let us know.

 

  1. It’s important that any unwanted item/s are returned in a re-saleable condition and that they are both are undamaged and unused.

 

  1. Please note that all pre-owned items are sold as seen. However, should an item of jewellery break in the normal course of its use, we will be happy to try and arrange a quote for you for its repair.

We are unable to offer refunds or exchanges on the following items:

  • Products which have been personalised for you.
  • Products that have been made/resized or altered to order.